1.1. These Terms set out the rules for using the Riseodds service available
at www.riseodds.com, also as an app installed from the browser (the "Service"), including
the rules for concluding and performing contracts for services provided electronically and
contracts for access to the Premium plan.
1.2. The Service is run by Heliodo sp. z o.o., registered office in Warsaw,
ul. Wronia 45/U2, 00-870 Warszawa, Poland, entered in the register of entrepreneurs of the
National Court Register under KRS 0000607780, NIP (tax ID) 5252651403 (the "Provider").
1.3. Contact with the Provider in all matters, including Premium, payments,
complaints, withdrawal from the contract, the account and personal data: support@riseodds.com;
in writing: to the registered office address given in 1.2.
1.4.
Terms used in these Terms mean: User
– an adult natural person, legal person or organisational unit using
the Service; Consumer
– a User who is a natural person concluding a contract with the
Provider not directly related to their business or profession; Sole trader with consumer rights
– a natural person concluding a contract
directly related to their business where the contract shows that it is not of a
professional nature for them (§13); Account
– the User's individual account in the Service; Free Account
– an Account without an active Premium plan; Premium
– the paid plan giving access to the scope of the Service described
in §4; Premium Period
– the paid period of access to Premium; Tip
– a betting suggestion on a sporting event published in the Service,
with odds and a suggested stake; Unit
– a notional measure of a Tip's stake whose money value the User sets
themselves; Payment Operator
– an entity handling payments in the Service, in
particular Przelewy24 and the card payment operator indicated in the Service.
1.5. These Terms are available free of charge in the Service in a form that
allows downloading, storing and printing them. The Polish version of the Terms is binding.
2.1. To use the Service you need: a device with Internet access, an
up-to-date web browser (e.g. Chrome, Safari, Firefox, Edge) with JavaScript and cookies
enabled, and an active e-mail address. Push notifications require permission given in the
browser or in the installed app.
2.2. The Service is intended for adults only. By creating an Account, the
User confirms that they are 18 or older.
2.3. The User uses the Service in accordance with the law, these Terms and
good practice. In particular, it is forbidden to provide unlawful content, to disrupt the
Service, to download the Service's content automatically (e.g. with scripts or bots), and to
share or resell Tips and other Premium content to third parties.
2.4. Using the Internet involves typical risks (e.g. malware, interception
of data). The Service uses an encrypted connection (HTTPS). The User should protect their
device and login details.
2.5. The costs of Internet access and data transfer are borne by the User
under their agreement with their provider.
3.1. Creating an Account is free and requires an e-mail address, a
password, confirmation of being an adult and acceptance of these Terms. When the Account is
created, a contract for maintaining the Account is concluded for an indefinite period.
3.2. A Free Account gives access to some Tips (currently every fifth Tip in
full; the other Tips become visible after the match ends), Tip results, statistics and
analysis. The scope of the Free Account is described in the Service and may change. The free
Riseodds channel on Telegram is open to everyone, also without an Account.
3.3. The User provides true data and updates it when it changes. First and
last name are required to buy Premium.
3.4. The Account is personal. Only one person may use an Account; the
Account and login details must not be shared with third parties. The User keeps their
password confidential. The Provider never asks for passwords.
3.5. The User may at any time, without giving reasons and at no cost,
terminate the Account contract by sending a request to delete the Account to
support@riseodds.com from the e-mail address of the Account. Deleting the Account during a
Premium Period means giving up the rest of that period; this does not exclude the rights
under §8, §9 and §11.
3.6. After the Account is deleted, the Provider deletes the User's data,
except for data it must or may keep under the law (in particular payment records), in
accordance with the Privacy Policy.
4.1. The Provider offers one paid plan: Premium. Premium includes in
particular: access to all Tips published in the Service during the Premium Period, access to
the Premium channel on Discord (included in the Premium price at no extra cost), and the
Quality Guarantee when bought for 12 months on the terms of §9. The current scope of Premium
is described on the Premium page of the Service.
4.2. Tips are published at the Provider's discretion, depending on the
fixture schedule and its assessment of the market. The Provider does not guarantee a
specific number of Tips in a given period or any particular result of Tips.
4.3. Channels on third-party services (Telegram, Discord) are also
subject to the rules of those services. The Provider may remove a User from a channel if
they breach these Terms or the channel's rules, and is not liable for third-party services
being unavailable. Tips then remain available in the Service.
4.4. The Provider may develop and change the Service's features. A change
that significantly and adversely affects a Consumer's access to Premium in a paid Premium
Period is allowed only on the terms laid down in the law on digital content and digital
services; the Consumer may then withdraw from the contract within 30 days of the change or
of being informed of it and receive a refund of the price for the unused part of the
Premium Period.
5.1. Premium is available for the periods shown in the Service (currently
1, 3, 6 or 12 months). Prices are given in the Service in Polish zloty and are gross prices
(including VAT). With a reduced price, the Service also shows the lowest price from the 30
days before the reduction was introduced.
5.2. Payments are handled by Payment Operators. The available payment
methods are shown in the Service when ordering: a one-off payment via Przelewy24 (e.g. BLIK,
fast bank transfer) and – once the Service offers it – a card payment with monthly renewal
via the payment operator indicated in the Service (§7).
5.3. The Provider does not store payment card data or online banking login
details. Such data is processed only by the Payment Operator.
5.4. The contract for access to Premium is concluded when the order is
placed with the "Pay" button. Premium is activated once the Provider receives confirmation
of the payment from the Payment Operator, usually within a few minutes. The Provider
confirms the conclusion of the contract by e-mail.
5.5. Price changes in the Service do not affect paid Premium Periods. The
rules for changing the price of a renewing subscription are set out in §7.
5.6. The Provider issues a VAT invoice at the User's request. The request,
with the invoice details (including the tax ID), should be sent to support@riseodds.com; the
invoice is issued and sent by e-mail.
5.7. Payment problems (e.g. a declined or double charge) can be reported to
the Provider at support@riseodds.com; the Provider helps resolve them with the Payment
Operator.
6.1. With a Przelewy24 payment, the User pays in advance for one Premium
Period (1, 3, 6 or 12 months). The Premium Period lasts the chosen number of calendar
months from activation.
6.2. Premium paid by a one-off payment does not renew automatically and
involves no further charges. When the Premium Period ends, the Account becomes a Free
Account.
6.3. Premium can be extended by buying another period no earlier than 30
days before the end of the current Premium Period. The new period starts when the current
one ends.
6.4. A User with an active package withdrawn from the offer (Standard,
Standard+, Pro, VIP) receives, when buying Premium, a deduction of the unused value of that
package, calculated in proportion to the days left. Premium then starts immediately and the
previous package ends.
7.1. This section applies when the Service offers card payment with
renewal. The payment is handled by the payment operator indicated in the Service.
7.2. A renewing subscription is concluded for an indefinite period and
billed monthly. By choosing it, the User authorises charging their card with the Premium
price in advance for each next month: first when ordering, then on the first day of each
following period, until the subscription is cancelled.
7.3. The User may cancel the subscription at any time in the Account
settings (or by writing to support@riseodds.com). Cancellation takes effect at the end of the
paid period: until then Premium stays active, and no further charges are taken. Cancellation
requires no reason and costs nothing.
7.4. If a card charge fails, the Provider may retry it and informs the User
by e-mail. Until the payment succeeds, access to Premium may be suspended. A missed payment
creates no arrears; the subscription expires if the payment is not made within the time given
in the message.
7.5. The Provider may change the price of a renewing subscription for
important reasons: changes in law or tax rates, increases in the costs of running the
Service (in particular sports data, hosting and payment processing fees) or inflation. The
Provider announces the new price by e-mail at least 14 days before the charge it applies to.
A User who does not accept the new price may cancel the subscription before that charge; the
change does not affect a period already paid for.
7.6. The Quality Guarantee (§9) does not cover a renewing subscription.
8.1. A Consumer or Sole trader with consumer rights may withdraw from the
contract for access to Premium within 14 days of concluding it, without giving reasons and
at no cost, subject to 8.3–8.4. It is enough to send a statement before the deadline, e.g. to
support@riseodds.com or in writing to the Provider's registered office. The model form at the
end of these Terms may be used but is not mandatory. The Provider confirms receipt of the
statement without delay.
8.2. The Provider refunds the payment without delay, no later than 14 days
after receiving the statement, using the same payment method the User used, unless the User
agrees to another method that involves no cost for them.
8.3. Premium starts before the withdrawal period ends only at the User's
express request, made when ordering by ticking the relevant box. Before ticking it, the User
is informed that they thereby lose the right of withdrawal, and confirms that they
acknowledge this. The consent and its date are recorded with the order.
8.4. Access to Tips published under Premium is the supply of digital content
not on a tangible medium. The right of withdrawal does not apply if the Provider has started
supplying it with the User's express prior consent, the User was informed before the supply
began that they would lose the right of withdrawal once it was performed, acknowledged this,
and the Provider gave them a confirmation of the contract (Article 38(1)(13) of the Polish
Consumer Rights Act).
8.5. For a renewing subscription (§7), the withdrawal period runs from the
conclusion of the contract, i.e. the first payment. Subsequent monthly charges do not
conclude a new contract; the User may cancel the subscription at any time under 7.3.
8.6. A Consumer may also terminate the free Account contract at any time
(3.5).
9.1. The Quality Guarantee is a voluntary, additional benefit from the
Provider and does not limit the User's statutory rights. It covers only Premium paid in
advance by one-off payment for 12 months. It does not cover Free Accounts, Premium for 1, 3
or 6 months, a renewing subscription (§7) or Premium granted free of charge.
9.2. For a Premium Period covered by the Guarantee, the balance of all
Premium Tips published and settled in that period is counted. The result of a won Tip is
(odds − 1) × stake, of a lost Tip: minus the stake, and of a cancelled or void Tip: zero. The
odds at the time the Tip was published and the stake in Units shown with the Tip are used.
The balance is expressed in zloty, taking 1 Unit as PLN 1.
9.3. If, after the Premium Period ends, the balance is negative (below PLN
0), the Provider refunds the User the full gross price actually paid for that period.
9.4. Example: a won Tip with odds of 2.50 and a stake of 1 u. gives +PLN 1.50
((2.50 − 1) × 1); a lost Tip with odds of 2.00 and a stake of 2 u. gives −PLN 2; the balance of
both Tips is −PLN 0.50. If these were all the Tips of the Premium Period, the User would get
the full price paid back.
9.5. The balance of Tips from the Premium Period is available in the Service
or on request sent to support@riseodds.com.
9.6. The refund is not automatic. To use the Guarantee, the User reports it
to support@riseodds.com within 30 days after the Premium Period ends. The Provider considers
the request within 14 days of receiving it and, if it is accepted, refunds the money by the
same payment method or, where that is not possible, to a bank account given by the User.
9.7. If a Premium Period covered by the Guarantee ends early because of an
extension, a change of package or withdrawal from the contract, the Guarantee for that period
lapses and the balance of the Tips so far is not taken into account. With an extension for
12 months, the Guarantee starts over: it covers 12 months from the day of the extension, and
the balance of that period is compared with the price paid for the extension.
9.8. The Guarantee does not apply if the Account was blocked or deleted for a
breach of 2.3 or 3.4 of these Terms.
10.1. Tips, statistics and analysis are information and opinions about
sporting events. They are not financial or investment advice, nor an encouragement to
gamble. The User decides alone, and at their own risk, whether to place a bet and for how
much.
10.2. The Provider does not guarantee profit or the accuracy of Tips. Past
results do not guarantee future results. Betting involves the risk of losing money.
10.3. The Provider is not a bookmaker, does not accept bets and does not
act as an intermediary in placing them. Odds shown with Tips are for information and may
differ from the odds available at bookmakers. Under Polish law, bets may only be placed with
operators licensed by the minister responsible for public finance.
10.4. Play responsibly: only bet amounts you can afford to lose, set a
limit and do not chase losses. If gambling becomes a problem for you or your family, seek
professional help.
11.1. The Provider is liable to Consumers and Sole traders with consumer
rights for the conformity of Premium and the Service with the contract on the terms of
Chapter 5b of the Polish Consumer Rights Act. A lost Tip is not a lack of conformity.
11.2. A complaint can be sent to support@riseodds.com or in writing to the
Provider's registered office. It helps to include the Account's e-mail address, a
description of the problem, when it occurred and the expected solution.
11.3. The Provider answers a complaint within 14 days of receiving it, to
the User's e-mail address or in another way the User indicates.
11.4. In the event of a lack of conformity, the User may demand that
Premium be brought into conformity with the contract and, where that is impossible, has not
happened within a reasonable time or the lack of conformity is significant, a price
reduction or withdrawal from the contract, on the terms set out in the Act.
12.1. A Consumer may use out-of-court methods of handling complaints and
pursuing claims, among others by applying to a permanent consumer arbitration court or for
mediation to the provincial inspector of the Trade Inspection, and may obtain free help from
a district (municipal) consumer ombudsman or a consumer organisation.
12.2. Information on these procedures and the list of bodies authorised to
conduct them is available on the website of the Office of Competition and Consumer
Protection (www.uokik.gov.pl). Participation in out-of-court proceedings is voluntary for
both parties.
13.1. For a Sole trader with consumer rights, the provisions of these Terms
and the law concerning Consumers apply as regards unfair contract terms, the right of
withdrawal (§8) and the conformity of digital content and services with the contract (§11).
Whether a contract is of a professional nature is determined on the basis of the business
activity disclosed in the Central Register and Information on Economic Activity (CEIDG).
13.2. For other Users who are not Consumers: the right of withdrawal does
not apply, the Provider's liability is limited to actual damage and to the amount paid for
Premium in the last 12 months, and disputes are settled by the court competent for the
Provider's registered office.
14.1. The Provider makes efforts to keep the Service running continuously
and correctly. Technical breaks are possible; where possible they are announced in the
Service and carried out at times of lower traffic.
14.2. Sports data, odds and statistics come partly from external providers.
The Provider takes care of their correctness but does not guarantee that they are always
complete and up to date.
14.3. The Provider is not liable for the User's betting decisions and their
financial consequences, for interruptions of third-party services or for the consequences of
the User sharing their Account or login details with third parties.
14.4. These Terms do not exclude or limit the Provider's liability towards
Consumers and Sole traders with consumer rights to the extent the law does not allow it to
be excluded or limited, nor liability for damage caused intentionally.
15.1. The Service and its content (Tips, analysis, descriptions, graphics,
logo, code) are protected by law and belong to the Provider or to parties that have licensed
them to it.
15.2. The User may use the Service's content only for their own personal,
non-commercial use. Copying, distributing, publishing or reselling Tips and other content,
in particular sharing them on other services, groups or channels, requires the Provider's
prior written consent.
16.1. If the Terms are breached, in particular 2.3 or 3.4, the Provider
asks the User to stop the breach and, if the request has no effect, may block the Account
and terminate the contract with immediate effect. In the event of a gross breach (e.g.
reselling Tips or sharing the Account with many people) the Provider may block the Account
immediately, stating the reason.
16.2. The Provider may terminate the Account contract for important reasons
(e.g. closing the Service) with 30 days' notice. If the User has a paid Premium Period at
that time, the Provider refunds the price for its unused part.
16.3. The User may appeal against a decision to block the Account through
the complaints procedure (§11).
17.1. The controller of Users' personal data is the Provider. Data is
processed to conclude and perform the contract and for other purposes and on the terms
described in the Privacy Policy available in the Service.
18.1. The Provider may change these Terms for important reasons: changes
in law, court rulings or decisions of authorities, changes in the scope or manner of
providing services (including new features or payment methods), technical or
organisational changes, or the need to prevent abuse.
18.2. The Provider announces a change by e-mail and in the Service at least
14 days before it takes effect. A User who does not accept the changes may, before that day,
terminate the Account contract and cancel a renewing subscription.
18.3. Changes do not affect rights acquired before they take effect; a paid
Premium Period is governed by the Terms as worded on the day of purchase, unless the new
wording is more favourable to the User.
19.1. Contracts concluded under these Terms are governed by Polish law. This
choice of law does not deprive a Consumer of the protection given by the mandatory
provisions of the law of the country of their habitual residence.
19.2. Disputes with Consumers are settled by the courts competent under the
general rules.
19.3. If any provision of these Terms proves invalid, the remaining
provisions remain in force.
19.4. These Terms apply from the day they are published in the Service and
replace the previous version. Subscriptions bought earlier, including any Quality Guarantee
attached to them, are honoured until the end of the paid period.
(complete and return this form only if you wish to withdraw from the contract)
To: Heliodo sp. z o.o., ul. Wronia 45/U2, 00-870 Warszawa, Poland, support@riseodds.com
I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract for the provision
of the following service / supply of digital content(*): access to the Premium plan in the
Riseodds service.
Date of the contract: … · Name of consumer(s): … · Account e-mail address: … · Address of
consumer(s): … · Signature of consumer(s) (only if this form is sent on paper): … · Date: …
(*) Delete as appropriate.